Delivery Areas
We offer worldwide delivery to ensure that our rugs and carpets reach customers in various locations. Regardless of where you are located, you can place an order on our website, and we will do our best to fulfill it. However, please note that certain remote areas may experience longer delivery times due to logistical challenges.
Delivery Times
Delivery times may vary based on your location and the availability of the products you ordered. Generally, you can expect your order to be processed and shipped within a specified timeframe. Once your order is dispatched, you will receive a confirmation email with tracking information to monitor your shipments progress. We recommend checking this information regularly for updates.
Shipping Methods
We partner with trusted couriers to handle the delivery of your orders. These couriers are experienced in handling packages and ensuring they arrive safely at your designated address. While we do our best to select reliable shipping methods, we cannot guarantee specific courier services for each order. If you have a preferred courier, please let us know, and we will do our best to accommodate your request.
Order Tracking
Once your order has been shipped, you will receive an email containing tracking information. This allows you to follow your packages journey from our warehouse to your doorstep. You may use the tracking number provided in the email to check the status of your shipment on the couriers website. If you have any questions about your tracking information, please reach out to us via email.
Delivery Process
Your order will be delivered directly to the address you provided during checkout. In some cases, the courier may require a signature upon delivery to ensure that the package reaches you securely. If you are not available at the time of delivery, the courier may leave a notice with instructions on how to retrieve your package or reschedule the delivery. It is your responsibility to ensure that someone is available to receive the package if a signature is required.
Contact Information
If you have any questions or concerns regarding shipping, please do not hesitate to contact us. All communication regarding shipping inquiries should be directed to [email protected]. We aim to respond to all inquiries promptly and provide you with the information you need to ensure a smooth delivery experience.
Changes to Shipping Policy
We reserve the right to modify our shipping policy at any time. Any changes will be reflected on our website, and it is your responsibility to review the policy periodically. By placing an order, you agree to the terms outlined in our shipping policy at the time of your order. If you have any questions about changes to the policy, please reach out to us for clarification.