Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that are damaged, stained, or altered in any way are not eligible for return. We reserve the right to refuse any return that does not meet these criteria.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the reason for the return, and any relevant photos if applicable. We will respond to your request within 3 business days with further instructions. Please do not send your item back without first receiving confirmation from us.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you will be responsible for any loss or damage during return shipping.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for your original item before placing a new order.
Non-Returnable Items
Certain items are non-returnable, including custom or personalized rugs and carpets. If an item is marked as non-returnable at the time of purchase, it cannot be returned for a refund. Please review product descriptions carefully before making a purchase to avoid any misunderstandings regarding return eligibility.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us via email at [email protected]. We are here to assist you and will respond to your inquiries as quickly as possible. Thank you for shopping with us, and we appreciate your understanding of our policies.